Privacy Policy

This Privacy Policy explains how JJM Nails collects, uses, discloses and protects your personal information when you visit our website, purchase our products online or at our self-serve JJM Nails stations, or otherwise interact with us. By using our website, making a purchase or communicating with us, you acknowledge that you have read and understood this Privacy Policy. Nothing in this Privacy Policy is intended to limit your rights under the Privacy Act 1988 (Cth) or the Australian Privacy Principles.

PRIVACY POLICY 

In this Privacy Policy, “JJM Nails”, “we”, “us” and “our” refer to the business trading as JJM Nails, including any related entities, successors and assigns. “You” and “your” refer to any individual whose personal information we handle. This Privacy Policy applies to personal information collected through our website at jjmnails.com, through our self-serve JJM Nails stations currently located at World Trade Centre, 18–38 Siddeley St, Docklands VIC 3005, and DFO Moorabbin, 250 Centre Dandenong Rd, Moorabbin Airport VIC 3194, through our social media channels and through direct communications with you such as email and customer support. Our business and ABN details will be displayed on our website and order documentation so that you know who is responsible for handling your personal information.

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The types of personal information we collect depend on how you interact with us. When you place an order or create an account, we may collect your name, email address, phone number, billing and shipping address, and details of the products you purchase. When you pay for an order, payment-related information is collected and processed by our third-party payment providers; we generally do not store your full card details. When you contact us, enter a promotion or submit an enquiry, we may collect the information you choose to provide, including your contact details and the content of your communication. If you sign up to receive marketing, we may collect your preferences in relation to marketing communications. When you use our website, we may automatically collect technical information such as your IP address, browser type, device identifiers, pages visited, the time and date of your visits, and the website that referred you to us, using cookies and similar technologies. If you purchase through a JJM Nails station and later contact us about that transaction, we may also collect limited information about that purchase to assist you. We generally do not seek to collect sensitive information such as health information; however, if you voluntarily provide details about allergies, sensitivities or other health-related issues when contacting us, we will handle that information only for the purpose of responding to your enquiry or managing your request and will otherwise protect it as required by law.

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We collect personal information in several ways. In most cases, we collect it directly from you when you place an order on our website, contact us by email at admin@jjmnails.com, complete a form on the website, sign up for newsletters or marketing, interact with us on social media, or participate in surveys, promotions or giveaways. When you purchase from a JJM Nails station, some limited transaction information may be captured by the system or by the payment provider, and additional information may be collected if you later contact us for support in relation to that purchase. We also collect information automatically through cookies, pixels and similar technologies when you browse our website. These technologies help the website function, remember your preferences, analyse how visitors use the website and support our marketing and analytics activities. Where permitted by law, we may receive information about you from third-party service providers, such as payment processors, analytics providers or advertising platforms, when you interact with our services through those systems.

We collect, hold, use and disclose personal information so that we can operate our business and supply our products to you. This includes processing and fulfilling your orders, taking payment, arranging shipping and delivery, communicating with you about your order status, and providing customer support and warranty assistance. We use personal information to respond to your questions and complaints, manage returns, refunds and exchanges, and maintain records for accounting, taxation and business administration purposes. We also use personal information to operate, maintain and improve our website and services, to understand how customers use our website and products, to analyse trends and preferences, and to help us design and refine our product range and marketing. Where you have given your consent, or where it is otherwise permitted by law, we may use your contact details to send you direct marketing communications about JJM Nails, new products, special offers, events or promotions we think may interest you. You may opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing communications, we may still send you important service-related messages such as order confirmations, dispatch notices or responses to your enquiries. We may also use and disclose your personal information for fraud detection and prevention, enforcing our Terms and Conditions, complying with legal obligations, responding to lawful requests from government authorities, and protecting our rights, property and the safety of our staff, customers and the public.

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When you visit our website, we may use cookies, web beacons and similar technologies to collect information about your browsing behaviour and to support the functionality of the website. Cookies are small text files that are placed on your device to help the site remember your preferences and understand how you interact with it. Some cookies are essential for the operation of the website, for example to allow you to place items in your cart and complete checkout. Other cookies are used for analytics and performance, helping us understand which pages are popular, how long visitors stay on the site and how they navigate through it. We may also use cookies and tracking technologies to support advertising and retargeting, so that we can show you more relevant content or offers. We may use third-party analytics and advertising services, which may collect or receive information about your use of our website and other sites. This information is often aggregated or de-identified and used to help us improve our services and measure the effectiveness of our marketing. You can usually choose to accept or reject cookies through your browser settings. If you disable or block certain cookies, some features of the website may not function as intended.

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We may disclose your personal information to third parties in connection with the purposes described in this Privacy Policy. These third parties may include payment processors, e-commerce platform providers, website hosting and IT support providers, email and marketing service providers, analytics providers, customer support tools, logistics and shipping partners, and professional advisers such as accountants, auditors or lawyers. We may also disclose personal information where required or authorised by law, in response to a subpoena, court order or other lawful request from a government authority, or where it is necessary to protect our rights, property or safety or that of our staff, customers or the public. If our business is involved in a merger, acquisition, restructuring or sale of assets, customer information may be transferred as part of that transaction, subject to confidentiality obligations and compliance with privacy laws. We seek to ensure that third parties who receive personal information from us handle it in a manner consistent with the Privacy Act 1988 (Cth) and use it only for the purposes for which it was provided.

Some of the third-party service providers we use to host our website, process payments, store data, send emails or provide analytics may be located outside Australia or may store personal information on servers located outside Australia. This means that your personal information may be transferred to, and held in, countries that may have different data protection laws to those in Australia. Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that those recipients handle your information in a way that is consistent with the Australian Privacy Principles, for example by using reputable providers with appropriate privacy and security standards or by entering into contractual arrangements that impose obligations regarding the protection of personal information. By using our website or providing us with your personal information, you acknowledge that your information may be transferred overseas in accordance with this Privacy Policy.

JJM Nails takes reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. We use a combination of administrative, technical and physical safeguards that may include password-protected systems, restricted access to personal information on a need-to-know basis, and security measures implemented by our third-party service providers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If a data breach occurs that is likely to result in serious harm to individuals, we will respond in accordance with our obligations under the Privacy Act 1988 (Cth), which may include notifying affected individuals and the Office of the Australian Information Commissioner. We will retain personal information for as long as it is reasonably necessary for the purposes for which it was collected, for related internal business or legal purposes, or as required by law. When personal information is no longer needed for any lawful purpose, we will take reasonable steps to destroy it or de-identify it in a secure manner.

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You have the right to request access to the personal information we hold about you and to request that we correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. If you wish to access or correct your personal information, you can contact us by email at admin@jjmnails.com with your request and sufficient information to identify yourself and the information you are seeking. We may need to verify your identity before providing access or making corrections. We will respond to your request within a reasonable time and will provide access or make corrections where required by law. In some cases, we may refuse access or correction where permitted or required by the Privacy Act 1988 (Cth); if that occurs, we will provide you with a written explanation of the reasons for our decision.

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Our products and website are intended primarily for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian where such consent is required by law. If you are under 18, you should use our website and purchase our products with the involvement or permission of a parent or guardian. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information as soon as practicable.

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JJM Nails may operate accounts or pages on social media platforms where customers can interact with us, leave reviews, share photos or send messages. Any information you post publicly on social media, including photographs, tags, comments or reviews, may be visible to others and is not protected in the same way as information you provide to us privately. You should carefully consider the information you choose to make public. From time to time, and in accordance with the terms of the relevant platform and applicable law, we may re-share or feature public user-generated content that includes JJM Nails products or branding for marketing or community engagement purposes. If you do not want us to use specific publicly available content that you have created, you may contact us and we will consider your request.

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If you have any questions or concerns about how JJM Nails has handled your personal information, or if you believe that we have breached the Australian Privacy Principles, you should contact us in the first instance by emailing admin@jjmnails.com with details of your concern or complaint. We will take your complaint seriously, will investigate the issues raised and will respond to you within a reasonable period to explain the outcome and any steps we propose to take. If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner. Information about how to contact the OAIC and make a privacy complaint is available at oaic.gov.au.

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We may amend or update this Privacy Policy from time to time to reflect changes in our business practices, services, legal obligations or technology. The most current version of this Privacy Policy will always be available on our website at jjmnails.com. Changes will take effect from the date the updated Privacy Policy is posted on the website. By continuing to use our website, purchasing our products or interacting with us after any changes are posted, you will be deemed to have accepted the updated Privacy Policy.